維亞五感公寓 (ViiA Residences by Five Senses)

衞生：床單稍稍有些不那麼乾淨，作為公寓還算説得過去，但是有潔癖的小夥伴慎重 環境：環境很不錯，樓頂有游泳池，一樓有健身房，附近吃的地方也很多，兩站到KL車站，很方便

Disappointing Customer Service Despite High-Quality Facilities I recently stayed at Viia Residence, managed by Five Senses. While the physical facilities of the serviced apartment were of high quality, the customer service was severely lacking. My experience started on 6 March at 10:10 AM, when I arrived for check-in. Shockingly, the staff could not locate my reservation despite my providing a direct email confirmation from the hotel. After 45 minutes of waiting, they could still not resolve the issue. Even after calling their reservation team, no solution was offered. To make matters worse, I could not store my luggage at the property, forcing me to carry it to my business meetings. I requested the hotel contact me once they resolved the issue, but after 7 hours, I did not receive any update. Upon returning at 8 PM, I was again told there was no booking under my name. Another staff member managed to locate my reservation only after insisting further, finally allowing me to check-in. Following this frustrating experience, I sent two emails to the hotel's corporate email address (listed on their website and front desk name card), hoping for a response. To my disappointment, I never received a reply. I expected better training and professionalism from the staff for a high-end property. Unfortunately, my experience was far from what I would expect at this price point. While the facilities are well-maintained, the lack of customer service and communication has resulted in one of my worst hospitality experiences. I hope management takes this feedback seriously and improves their service standards. Would I stay here again? Not unless significant improvements are made to their customer service.

房間夠大，足夠一家三口出來住了，公寓式酒店就很有家的感覺，客廳也大，樓下就是地鐵站很方便，整體都挺好的，但是馬來西亞的外賣還是…體驗感0星😅 酒店的位置比較安靜，適合居住，我們下次應該還會考慮

不會再來，不給打掃，不給換浴巾，很早就退房，餐具很髒，衞生間不乾淨，床品一拍都是浮毛，沙發沒坐，因為太臟。 除了位置好，其它沒啥，但是這個價位旁邊還有別的酒店。

The check-in process was a mess. Starting off with a lazy security staff that doesn’t speak English at all, kept saying “I don’t know” to everything and blaming us for coming to Malaysia without knowing how to speak Malayu. The Check In involved a kiosk that dispenses the card, and it uses the “Confirmation Number” of the booking instead of the “Booking Number”. And turns out the card was not for the Room, but for the lift only. Then we had to wait for this check in staff that speaks English to check us in manually….. so why bother with the kiosk…. And that guy also is all over the place. He came out from somewhere in the back and was completely not ready to get any work done.

Good place to stay. Near to Mid-Valley shopping malls. Car park takes a little getting used to. Will stay here longer if staying for more days next time.

Clean room, Comfortable cozy home, convenient near LRT, under the building 24hrs 7E, a bridge away to mid valley. All the staff is very friendly, from the confirmation booking contact, reception and security guards. My family members has a pleasant stay with Viia Residence by Five senses.

房間很滿意，洗衣機是烘洗一體，小廚房可以煮食，很方便。雖然在馬路邊，但窗戶玻璃隔音很好。40樓還有一個無邊泳池，風景很好，雖然看不到雙峰塔，但勝在人少，能盡情暢遊。旁邊就大型商場，LV那些都有，負一超多吃的。

預訂的房間有2個單獨的臥室，像兩室一廳，睡眠互不打擾，比普通雙床房更舒服，不怕對方打呼嚕，也保護私隱，不錯。

位置很好，早餐不行，有洗衣機，交通很方便，就是有點吵